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Shipping, Returns, Privacy Policy & Terms & Conditions

Delivery

There are several delivery options available at checkout and every effort is made to use recycled packaging materials where possible. Please allow 10 clear working days for delivery before querying non delivery of an item. 

Unless otherwise agreed delivery will be arranged by Chantal's Gifts. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred.

 

Free Standard UK delivery will be shipped on the most appropriate service for the order normally with Royal Mail. Please allow 5-10 days for orders on Standard UK shipping or 2-3 days for First Class shipping to arrive as these are not guaranteed services. International delivery is sent by the cheapest, tracked, method available, However regretfully I am unable to ship to the USA or Canada.

Return & Exchange Policy

Returns within the statutory time period will be accepted, the purchaser is liable for the cost of return postage and returned items must be unused and in original condition.  I regret that personalised items cannot be returned unless damaged in transit or faulty, in which case please contact me within 48 hours of receiving the items, with photographic evidence.

Privacy Policy

Chantal's Gifts is committed to safeguarding and preserving the privacy of our customers.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Do Not Collect:

In running and maintaining our website we do not collect the following data about you:

We do not store credit card details nor do we share customer details with any 3rd parties. Your payment details will be held by Paypal or Payment Gateways who have their own Privacy Policy.

Information We Collect:

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or make a purchase and you give us your name, address and email address. We need to keep this information for business and tax purposes (up to 5 years) but will delete it as soon as we can.

We store this information as securely as we can via OneDrive which is GDPR compliant

Information that you provide when you communicate with us by any means.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

TERMS & CONDITIONS

When completing your purchase you are confirming you have read, understood and agree to all the conditions below.

Orders are accepted subject to the following terms and conditions and the placing of an order with Chantal's Gifts is to be deemed to be acceptance of such terms and conditions. No variation or modification of, or substitution for such terms and conditions shall be binding, unless expressly accepted by Chantal's Gifts. We endeavour to dispatch all orders within 7 working days unless other conditions, outside our control prevail. In this exceptional circumstance you will be notified via email as to the expected dispatch date. No items will be made until full payment is received.

Prices
All prices quoted are provisional only until order has been accepted by Chantal's Gifts. The prices are subject to alteration without notice and, unless otherwise agreed in writing, goods at the prices applicable at the date of dispatch.

Payments
Payment is accepted by Credit/Debit Cards, PayPal or via Bank Transfer (Offline Payments) Chantal's Gifts does not gather, store or process any card information.

Delivery
Unless otherwise agreed delivery will be arranged by Chantal's Gifts. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred. Free Standard UK delivery will be shipped on the most appropriate service for the order normally with Royal Mail. Please allow 5-10 days for orders on Standard UK shipping or 2-3 days for First class UK shipping to arrive as these are not guaranteed services. International delivery is sent by the cheapest, tracked, method available. Regretfully I am unable to send products to the USA or Canada. 

Acceptance & Return
In the event of any defect to the products supplied by Chantal's Gifts; if it is satisfied that it is due to faulty material, will replace such products provided that we are notified in writing within 14 days after delivery. Return of goods not suffering from defect will be undertaken according to Distance and Online Selling Regulations, provided that we are notified within 14 days of delivery and we receive the item back in original and unused condition within 14 days of the date of the notification of intent to return, with the purchaser bearing the cost of return. Refunds will be issued within 14 days of receipt of the item. Please be aware we cannot be responsible for any loss or damage during return so please send items via a tracked or signed for service.

Please note that Custom Orders are not eligible for return unless faulty. Your product will not be made without written acceptance of a design proof.

Cancellation
To cancel an order please contact us by telephone as soon as possible after the order is placed so it can be cancelled before items are despatched. Any refund required will be made within 2-3 working days.

Warranty
Whist every care is taken in providing suitable goods and in giving particular of specification and quality, the Company gives no warranty. 

I hope you have a wonderful experience when purchasing a bespoke gift, handmade card, crepe paper flower or mug however if you have a problem please contact me and I will do my very best to sort out the problem. 

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